Privacy Policy
Privacy Policy
PHIXBI CORPORATE SERVICES PROVIDER - LLC (“PHIXBI”, “we”, “our”, or “us”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we may collect, use, store, disclose, and protect personal information when you visit our website, contact us, submit an enquiry, or engage us for services.
Information We May Collect
The information we collect depends on how you interact with PHIXBI and the services you request.
Information You Provide Directly
When you contact us, submit an enquiry, request a quotation, or engage our services, you may voluntarily provide information such as:
• Full name
• Email address
• Telephone number
• Company or business name
• Nationality or country of residence, where relevant to a requested service
• Business activities and corporate information
• Information contained in enquiries or communications
• Documents and information you choose to provide in connection with a requested service
Where necessary for a specific service, additional information or documents may be requested separately.
Depending on the service, these may include identification, corporate, licensing, immigration, employment, tax, compliance, attestation, or other supporting documents required to process the relevant request.
Please provide sensitive documents only when requested or when necessary for the service you are seeking.
Information Collected Automatically
When you access our website, certain technical information may be collected automatically by the website, hosting provider, security services, analytics tools, or similar technologies, where enabled.
This may include:
• IP address
• Browser and device information
• Pages viewed
• Date and time of access
• Referring pages or sources
• General website interaction information
• Approximate location derived from technical information
• Cookie or analytics information, where applicable
How We Use Information
We may use personal information where necessary to:
• Respond to enquiries and service requests
• Assess service requirements
• Prepare quotations or service proposals
• Provide corporate and business support services
• Assist with company formation and licensing procedures
• Coordinate visa, PRO, government, tax, compliance, attestation, and related services
• Prepare or process documents requested by clients
• Communicate regarding applications, transactions, renewals, deadlines, or service progress
• Maintain appropriate business and transaction records
• Process or reconcile payments and invoices
• Improve our website, services, and customer experience
• Protect our website and systems against misuse or security threats
• Comply with applicable legal, regulatory, contractual, and record-keeping obligations
We may also use contact information for service updates or business communications where permitted by applicable law. Where consent is required for a particular type of marketing communication, we will seek it as appropriate.
Legal Basis and Purpose of Processing
Depending on the circumstances and applicable law, we may process information because it is necessary to respond to your request, provide an agreed service, comply with a legal obligation, pursue legitimate business interests, or because you have provided consent where consent is required.
Sharing of Information
PHIXBI does not sell personal information.
Information may be shared where reasonably necessary to provide a requested service or comply with applicable requirements.
Depending on the service, recipients may include:
• UAE government departments and regulatory authorities
• Free zone authorities
• Immigration, labour, licensing, tax, and other competent authorities
• Embassies, consulates, and attestation-related entities
• Authorized typing, translation, document-processing, courier, insurance, or similar service providers
• Professional advisers where required
• Technology, hosting, communication, payment, or other operational service providers
• Banks or financial institutions where relevant to a requested service
• Legal or regulatory authorities where disclosure is required by law
We seek to limit disclosure to information reasonably required for the relevant purpose.
International Transfers
Some requested services may require information or documents to be transmitted to organizations located outside the UAE, for example an embassy, consulate, foreign authority, overseas service provider, or technology provider.
Where such transfers are necessary, we will handle them in accordance with applicable requirements and take reasonable measures appropriate to the nature of the information and service.
Cookies and Analytics
Our website may use cookies and similar technologies for essential website operation, security, functionality, preferences, and analytics.
Where non-essential cookies or technologies requiring consent are used, appropriate choices or notices should be provided where required.
You may also control certain cookies through your browser settings. Disabling cookies may affect some website functionality.
Data Security
We use reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Users should avoid transmitting unnecessary confidential or sensitive information through unsecured communication channels.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including service delivery, transaction administration, legal or regulatory compliance, accounting, record keeping, and dispute resolution.
Retention periods may vary depending on the type of information, service involved, contractual requirements, and applicable legal or regulatory obligations.
When information is no longer reasonably required, it may be securely deleted, anonymized, or otherwise handled in accordance with applicable requirements.
Your Rights
Subject to applicable law and any permitted exceptions, you may have rights concerning your personal information, which may include the right to:
• Request access to personal information held about you
• Request correction of inaccurate or incomplete information
• Request deletion of information in appropriate circumstances
• Request restriction of certain processing
• Object to certain processing where applicable
• Withdraw consent where processing relies on consent
• Raise a question or complaint concerning the handling of your information
Some requests may be subject to identity verification and legal, regulatory, contractual, or record-retention requirements.
Third-Party Websites
Our website may contain links to websites or online services operated by government authorities, free zones, service providers, or other third parties.
Their handling of personal information is governed by their own privacy policies and practices. PHIXBI is not responsible for the privacy practices of independent third-party websites.
Children's Privacy
Our website and services are primarily intended for adults and businesses and are not directed toward children for independent use.
Where information relating to a minor is legitimately required for a service, such as a family sponsorship or dependent-related procedure, it should be provided by or with the authorization of the minor's parent, guardian, or other person legally authorized to act on their behalf.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, website, technology, business practices, or applicable requirements.
The latest version will be published on this page with the applicable effective or last-updated date.
Contact
For questions about this Privacy Policy, requests concerning your personal information, or privacy-related enquiries, please contact PHIXBI CORPORATE SERVICES PROVIDER - LLC using the contact details provided on this website.
